Important : Do not install any maps until all other updates are installed. This step guides you through the installation of the software onto your navigation device. You can then reinstall the software using a memory card reader. Note : When you format a memory card using a memory card reader, you need to insert that memory card in your navigation device to initialise it. Select the volume under your navigation device.Ĭlick Erase and then select MS-DOS (FAT) from the Volume Format drop-down menu.Ĭlick Erase. ĭisk Utility lists the available disks and their volumes. įrom the Finder menu, click Go then click Utilities. If your device asks Do you want to connect to 'Computer' tap Yes. Delete downloaded TomTom files from your computer This step guides you through removing the content of your navigation device from your computer, so it can be downloaded again.Ĭonnect your navigation device to your computer and wait for your device to start.I have a map to download on my account I don't have a map to download I have a map to download on my account If you're not sure, follow the steps for 'I don't have a map to download' below. Important : Follow this procedure only when you have been advised to by TomTom Customer Support, or if you have an active Map Update Service subscription. These steps will show you how to download your map again: Your choice of procedure to follow depends on whether you have an active map (subscription) on your account or not. Important : Your navigation device does not function correctly without a map. The operating system of the navigation device is then downloaded and installed again using TomTom HOME. This procedure formats the navigation device to delete all of the installed items. The following procedure is only applicable to devices using TomTom HOME for updates. If your navigation device is not functioning correctly, reinstalling the device software may solve the problem.
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